24 HOUR EMERGENCY SERVICE / ALL MAKES & MODELS: (208) 772-9282

143 W. Hayden Avenue • Hayden Lake, ID 83835 • phone (208) 772-9282

Testimonials

Border Sheet Metal & Heating, Inc.
143 W. Hayden Ave.
Hayden Lake, ID 83835

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Email:
208-772-9282
208-772-1897
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Testimonials

Don't just take our word for it!

We've gotten a LOT of positive feedback over the years. See below for a sample of what other people have been saying about their experience with Border Sheet Metal & Heating, Inc. If you want to see a whole lot more, we would be happy to show you! Just give us a call!

View more customer reviews CLICK HERE »

Did you have a great experience with Border? Click here to send us your testimonial.

 

The other testimonials pretty much cover how great Border is. But I want to especially compliment Andy and Lea Ann. I'll just sum up my experience with a few words: Customer-focused, Competent, Fast, Polite, Considerate, Neat, Precise, On-time, Detailed, and Met or exceeded expectations.

Additionally: I'll give you 5 *'s and 5's in the three categories.


-- Roger Angell - Worley

 

October 13, 2016 was the date Border Sheet Metal was scheduled to replace our furnace, water heater, air conditioner, and thermostat. It was a rainy cold rainy day and given these conditions we were not sure the job could or would be done.

Your team showed up promptly at 8:00 a.m. removed their shoes before entering our home and got to work. They were courteous, patient and thorough.

The old, as well as the new, items were taken up and down a steep hill (that quickly turned to mud) as well as 2 flights of outside stairs to our second floor tor install and removal. By 2:00 p.m. all were up and running properly.

What a great experience we had with Border. From the first call to Border Sheet Metal to order and schedule at Border to when to the final installation was nothing short of perfection.

We will gladly recommend Border Sheet Metal. Border is the yardstick by which all others should be measured.

Thank you,


-- Pam and Tom Beaver

 

I wanted to tell you how happy that my wife and I are with the recent work that was accomplished by Border Sheet Metal. The Costco experience, on site help with sizing,and the actual installation was most excellent. Your technicians, Corbin and Russell were very professional, courteous and fast. They cleaned, tested and responded exactly as we wished. I am not certain that they ever took a break! The United electrician was a huge asset as well. Your team is to be commended.

Thanks for making this a huge success.


-- L. Sorenson - Post Falls, ID
 

I feel thankful that I chose Border to replace my HVAC system. Not primarily because of the quality of the equipment, or the cost, no because of the people. Everyone I have had the pleasure of meeting from Noah, Brian and you and your staff are good people. Courteous, welcoming, professional and skilled at your Jobs  is what I see. Keep up the good work and thanks for the help. God Bless.


-- Jim N
 

I just wanted to drop a note and say thank you once again for everything you and your staff did on getting our system up and running. It was such a busy time but everything went extremely smooth due to Border's professionalism. Thanks so much!


-- Lisa & Rick A.
 

My first contact with Border Sheet Metal was at a Costco warehouse. They were very helpful and did not exert any pressure. During the initial home visit, Dave carefully explained the different options available to me and answered my questions about Lennox products. Appointments were easy to set up. The installers arrived on time. They were pleasant to work with. Upon completion of the installation, they cleaned up and one individual explained the programmable thermostat to me. Plus, he allowed me to program the thermostat. LeeAnn, who works in the office, efficiently took care of paper work and sending in the rebate paper work. If any problems arise, Border is available 24 hours a day. I have great faith in them and that they will be able to assist me keeping the furnace and heat pump working as efficiently as possible. I look forward to living in my home with year around comfort.


-- Regards, Karen Olson
 

This was one of the most professional companies I have ever had in my home. They were diligent while working non stop to get my heat up and running during a very cold and wet day. Showed up on time, answered my ENDLESS questions and when they left, no mess. Clean up was complete. Nice, nice, nice every one from LeeAnn at the office to all the guys that came to work. Couldn't ask for anything better. The Border Sheet Metal office in Hayden, Idaho is a great team. Lennox is lucky to have this business selling it's products. And...no I am not related to any of them! I just know good customer service when I see it.


-- Linda Nelson
 

From the first visit to view the site and provide a quote, the visit to the main office, installation, and final payment for services the Border Sheet metal staff have been fantastic to work with on this purchase. I have already recommended them to a couple of my neighbors who are interested in installing new furnances.


-- Tony Felhausen
 

They did an excellent job for me. No complaints whatsoever. They set it on seventy and it's still on seventy, and I'm real happy. I showed it to my eldest son, and he thinks it's very nice. His furnace is extremely noisy, but you can't hear this one.


-- Richard Kuykendall
 

Border Sheet Metal is an amazing company. Any time we call they respond quickly and efficiently. They are ALWAYS very professional and kind. We would and do recommend them to all our friends and family.


-- Helen Rouse
 

Super happy with the service. This was a win win package. Would highly recommend them.


-- Mike Larsen
 

Thank you! What a wonderful experience we had with your company. The service was fast, professional and friendly - on a holiday weekend no less..


-- Kathleen
 

Lea Ann, I want to send our thanks to a job well done. Brian, Andy and Russell did an excellent job of installing our new Lennox heating and cooling system. We are very pleased. Also, a big thanks to Dave because without him I would not be writing this. Thank you.


-- Robert and Patricia Petersen - Hayden, Idaho
 

Lea Ann, Thank you for what always turns out to be excellent service. I LOVE my new system! I put so much trust in you all, and have never been disappointed! Thanks, again!


-- Shirley - Coeur d'Alene
 

I am writing this letter to compliment you and your employees for demonstrating the true meaning of customer satisfaction.

It is evident that you put your customers in high regards as demonstrated by all of your employees attitudes and willingness to take the extra step at helping achieve complete customer satisfaction. .... It has been a true pleasure working with such a professional outfit. I would like to personally thank Dave-your salesperson, LeaAnn, your installers and electricians for doing a great job not only on the recent air conditioner but the hot water heater and furnace put in several years ago.

As an owner you must take pride in having such great employees that are willing to take the extra step for achieving happy and satisfied customers.... I would be very pleased to recommend your firm.


-- Robert Avery - Post Falls, Idaho
 

"Since 1993 I have had Border Sheet Metal and Heating do all of my work on both new custom homes and commercial buildings. Their care and concern for a quality installation, combined with prompt service after the sale, makes Border Sheet Metal our first and only choice with our past, present and future projects."


-- William Wilson, President W.D.W Developement, Inc. - Hayden, Idaho 83835
 

To Durf & Dave - Thanks so much for a wonderful job, and putting up with my little rugrats with so much patience and humor! I appreciate the time and care you took to do the job in as little time as possible. Thanks too for cleaning up so well. An overall outstanding job!


-- Monica Ezell - Coeur d'Alene, Idaho
 

Just a quick note of thanks and appreciation. Everyone I dealt with was kind. I loved calling and reaching a person, instead of a machine. Dave was out with knowledge and the bid the very next day. Scott was extremely friendly and did a very neat and nice job. I appreciate the phone call from LeaAnn asking how things were. I'm very satisfied and pleased and would recommend you to everyone. Thank You Very Much!


-- Sheryl Barton - Post Falls, Idaho
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